Privacy Policy

Effective Date: 6 August 2026

Church’s Electrical Ltd (“we”, “our” or “us”) is committed to protecting your privacy. This policy explains how we collect, use and protect personal information under UK data protection law when you contact us or use our services.

1. Who We Are

Church’s Electrical Limited (also referred to as Church’s Electrical Ltd) is the data controller for the personal information we use to operate our electrical contracting business.

Company number: 17384151 — registered in England and Wales
Registered office: 22 Church Street, Blakesley, Towcester, Northamptonshire, England, NN12 8RA

For privacy questions or requests, contact info@churchselectrical.co.uk or 07907 718601. You do not need to use a particular form.

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Address

  • Email address

  • Telephone number

  • Details of works requested

  • Payment and invoicing information

We collect this information when you:

  • Contact us via our website

  • Request a quotation

  • Instruct us to carry out works

  • Communicate with us by phone, email or in writing

Our website contact form requires your name, email address and message. Uploading plans or photographs is optional. We use this information to respond to your enquiry, prepare quotations and arrange the work you request. The form is provided through Squarespace, and enquiry notifications are sent to info@churchselectrical.co.uk.

Please send only information relevant to the work and avoid including unnecessary personal information about other people. We need enough information to respond, prepare an accurate quotation and carry out any work you ask us to do.

3. How We Use Your Information

We use your personal data to:

  • Provide quotations and carry out electrical works

  • Manage bookings and job scheduling

  • Issue invoices and receive payment

  • Provide certification and compliance documentation

  • Maintain business records

  • Respond to enquiries or complaints

We process your data under lawful bases including:

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

4. Third-Party Service Providers

We use the following services to operate our business:

  • Squarespace for website hosting and our contact form, including submitted enquiries and files.

  • Google reCAPTCHA to protect the contact form against spam and automated misuse.

  • Xero for accounting and invoicing.

  • ServiceM8 for job management and scheduling.

  • Apple iCloud for data storage and backup.

  • Our email service provider for receiving, storing and sending business correspondence.

Relevant information is shared where needed to provide our services, operate the business or meet a legal obligation. Where providers process information on our behalf, we remain responsible for our own handling of your information and for putting appropriate data protection arrangements in place. Some recipients may have their own responsibilities as independent data controllers.

We do not sell or rent your personal information.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Comply with legal, tax and regulatory obligations

  • Maintain electrical certification records

Some records may be retained for extended periods where required by law.

6. Data Security

We take reasonable steps to protect your personal information. This includes:

  • Using password-protected devices and systems

  • Limiting access to personal data

  • Using reputable cloud-based software providers

  • Secure storage of paper documents where applicable

While no system can be guaranteed completely secure, we take appropriate measures suitable for a small business to protect your information.

7. Your Rights & Privacy Complaints

Depending on the circumstances and the lawful basis for processing, you may have the right to request access to your information, correction, erasure, restriction of processing or data portability, and to object to processing. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Contact us using the details above to exercise your rights. We may need proportionate information to confirm your identity. We normally respond within one month and will explain if a lawful extension or another time limit applies. If we cannot meet a request, we will explain why and what options are available.

If you are unhappy with how we have handled your information, please contact info@churchselectrical.co.uk or 07907 718601. Explain the concern and what you would like us to look into.

We will acknowledge a data protection complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay. Where appropriate, we will keep you informed about progress.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. The ICO generally expects you to raise your concern with the organisation first.

8. Cookies & Website Security

Our Squarespace website uses cookies and similar technologies. The contact form also uses Google reCAPTCHA to help prevent spam and automated misuse.

You can open Cookie Preferences in the website footer to review and change the available choices. Your browser may also offer ways to block or delete cookies. Blocking some technologies may affect website functions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.